Privacy Policy

At 24 Casino, we value your trust. Protecting your personal data is a priority, and we handle information securely, responsibly, and lawfully. This Privacy Policy explains how we collect, use, share, protect, and retain your data, and outlines your rights. Please read it carefully so you can make informed decisions about using our services.

Who We Are

24 Casino is operated by Dama N.V., a company registered in Curaçao. Payments and certain processing services may be provided by its wholly owned subsidiary Friolion Limited, Cyprus. Dama N.V. operates under a gaming license issued by Antillephone N.V. (Curaçao eGaming, License No. 8048/JAZ).

Data Controller: Dama N.V.
Operating Brand: 24 Casino
EU/EEA Processing Partner: Friolion Limited (as a service provider)
Effective Date of this Policy: 14 October 2025

Scope

This Policy applies to visitors and registered players who access 24 Casino websites, apps, and related services, including customer support, payments, verification, and marketing communications.

Data We Collect

  • Identity & KYC Data: Name, date of birth, nationality, address, ID/passport, selfies/biometrics (when needed for verification), source-of-funds/source-of-wealth information.
  • Contact Data: Email, phone number, postal address, communication preferences.
  • Account & Gameplay Data: Username, account IDs, session history, bets, wins, losses, bonuses used, responsible-gaming limits, account status.
  • Transaction Data: Deposits, withdrawals, payment method details (tokenized/last 4 digits where applicable), billing details, chargebacks, anti-fraud signals.
  • Technical & Device Data: IP address, device identifiers, browser type, OS, language, time zone, cookies, pixels, SDK telemetry, approximate geolocation.
  • Communication Records: Live chat, email, support tickets, call notes (where applicable).
  • Compliance Documentation: AML/CTF screening results, watchlist/PEP checks, sanctions screening outcomes, risk ratings, audit trails.
  • Marketing & Preferences: Consent status, unsubscribe flags, campaign interactions (opens/clicks), referral/affiliate codes.

Legal Bases For Processing (GDPR/UK GDPR, where applicable)

We process data on the following legal grounds:

  • Contract necessity: To create and manage your account, provide games, process payments, and offer support.
  • Legal obligation: KYC/AML/CTF checks, responsible gambling, tax/reporting, dispute handling, record-keeping.
  • Legitimate interests: Fraud prevention, network and information security, service analytics, product improvement, customer service quality, brand protection.
  • Consent: Optional marketing communications, certain cookies/analytics (where required), and specific verification methods where consent is the appropriate basis.

How We Use Your Data

  • Account & Service Delivery: Registration, login, gameplay, wallet management, transactions, bonuses, tournaments, support.
  • Verification & Compliance: KYC/AML/CTF, sanctions/PEP screening, affordability/source-of-funds where required, responsible-gaming monitoring.
  • Security & Fraud Prevention: Device/IP checks, behavioral analysis, risk scoring, bot/multi-account detection, incident response.
  • Service Improvement & Analytics: Performance monitoring, crash logs, feature usage, A/B testing, trend analysis.
  • Marketing (with consent): Newsletters, offers, re-engagement campaigns, satisfaction surveys; suppression of marketing if you opt out.
  • Legal & Claims: Handling complaints, chargebacks, disputes, enforcing terms, responding to lawful requests.

Cookies and Tracking Technologies

We use cookies, pixels, SDKs, and similar tools to:

  • Keep you logged in and remember preferences;
  • Analyze site/app performance and usage;
  • Personalize content and measure campaigns;
  • Enhance security and prevent abuse.

You can manage cookies in your browser/device settings. Some cookies are essential and cannot be disabled without impacting core functionality. Where legally required, we request your consent for non-essential cookies.

Marketing Communications

With your prior consent (where required), we may send promotional emails/SMS/push messages about 24 Casino products and services. You can withdraw consent at any time via:

  • Account settings (marketing preferences);
  • Unsubscribe links in emails;
  • Contacting support or the DPO.

Service/transactional messages (e.g., receipts, security alerts) will still be sent when necessary.

Automated Decision-Making & Profiling

We use limited automated processing to:

  • Support fraud detection, risk management, and account integrity;
  • Enforce responsible gambling tools and detect harmful patterns;
  • Comply with AML/CTF obligations.

Where required by law, you may request human review of decisions that significantly affect you, express your point of view, and contest the decision.

Disclosures and Recipients

We do not sell or rent personal data. We share it under contracts with confidentiality and security obligations with:

  • Group entities (Dama N.V., Friolion Limited) for operations and compliance;
  • Payment providers and banks for deposits/withdrawals and chargeback handling;
  • KYC/AML vendors for identity, sanctions, PEP screening, affordability checks;
  • Fraud and security providers for device fingerprinting, risk scoring, abuse prevention;
  • IT/Cloud/Hosting and analytics providers for infrastructure and performance;
  • Marketing platforms (only with consent where required) for communications and campaign measurement;
  • Auditors, regulators, and authorities where legally required or to protect rights, safety, and integrity;
  • Professional advisers (legal, compliance, accounting) for business and regulatory matters.

International Data Transfers

Where data is transferred outside your jurisdiction (e.g., to Curaçao or other non-EEA countries), we implement safeguards such as:

  • Standard Contractual Clauses (SCCs) and supplementary measures;
  • Data Processing Agreements with security and confidentiality obligations;
  • Access controls and encryption in transit and at rest where appropriate.

You can request more information about transfer safeguards via the DPO.

Data Security

We apply technical and organizational measures designed to protect data against unauthorized access, alteration, disclosure, or destruction, including (as applicable): encryption, access controls, network segmentation, intrusion detection, least-privilege policies, logging and monitoring, vendor due diligence, and staff training.

Data Retention

We retain data only as long as necessary for the purposes described and to meet legal/regulatory requirements:

  • KYC/AML records: generally at least 5 years after account closure (or longer if required by law);
  • Transaction records: retained in line with financial and AML obligations;
  • Marketing data: until consent is withdrawn or after a defined inactivity period;
  • Support/communications: retained for audit and dispute windows.

When retention ends, we securely delete or irreversibly anonymize data.

Your Rights

Subject to applicable law, you may:

  • Access your data and obtain a copy;
  • Rectify inaccurate or incomplete data;
  • Erase data (where legal grounds permit);
  • Restrict or object to certain processing;
  • Withdraw consent (for consent-based processing);
  • Data portability (where applicable);
  • Lodge a complaint with your local supervisory authority (for EEA/UK users).

To exercise rights, contact our DPO. We may need to verify your identity before processing requests.

Responsible Gambling

We support safer gambling and provide tools such as deposit limits, reality checks, time-outs, and self-exclusion. We may process behavioral data to identify risk and offer support or apply protective measures in line with legal duties.

Children’s Data

Our services are not intended for persons under the legal gambling age in their jurisdiction. We do not knowingly collect data from minors. If we become aware of underage use, we will close the account and delete data consistent with legal obligations.

Third-Party Links

Our site may link to third-party websites/apps. Their privacy practices are independent. We encourage reviewing their privacy policies before providing personal data.

Changes to This Policy

We may update this Policy to reflect legal, technical, or business developments. Material changes will be communicated appropriately (e.g., on-site notice or email). Continued use of our services after updates constitutes acceptance of the revised Policy.

Contact & DPO

For questions, requests, or concerns about your personal data or this Policy, please contact:

If you are in the EEA/UK, you also have the right to contact your local data protection supervisory authority to lodge a complaint.